Terms and Conditions

Welcome to Manuka Home.

By using our store or placing an order, you acknowledge that you have read and agreed to these Terms and Conditions. This page explains the relationship between Manuka Home and the customer, and outlines the terms related to store use, orders, payment, shipping, returns, and store content.

Store Use

Manuka Home is used to browse and purchase Manuka honey products, supporting Manuka products, and bundles available in the store.

Customers are expected to use the store in a lawful and responsible manner, and not to misuse the website, interfere with its operation, copy its content, or use it in a way that may harm the store or its customers.

Product Information

At Manuka Home, we aim to display product information clearly, including product name, grade, size, price, key ingredients, and usage instructions when needed.

Product colors or image details may vary slightly depending on screen settings or photography, while we do our best to ensure that images and information are as close as possible to the actual product.

Manuka honey products and supporting Manuka products are food products. They are not presented as treatments or substitutes for medical advice. If you have a medical condition, use medication, or have an allergy to honey or bee products, we recommend consulting a qualified specialist before use.

Prices and Offers

Product prices are displayed in Saudi Riyals. Additional fees, if any, will be shown during checkout.

Manuka Home reserves the right to update prices, offers, bundles, or product availability at any time, without affecting orders that have already been confirmed.

Some offers may be limited by time or quantity and may end automatically when the stock is sold out or the offer period ends.

Orders and Payment

When placing an order, the customer must ensure that all entered information is accurate, including name, mobile number, address, and city.

The order is confirmed after completing payment or selecting an available payment method in the store, depending on the options shown at the time of purchase.

Incorrect order information or inability to contact the customer may result in shipping delays or inability to complete the order.

Order Acceptance or Cancellation

Manuka Home reserves the right to reject or cancel any order in cases such as a clear pricing error, product unavailability, payment issues, unavailable shipping service for the entered address, or suspected misuse of the store.

If a paid order is canceled, the amount will be handled according to the refund process of the payment gateway or financial provider used.

Shipping and Delivery

Shipping and delivery are subject to the policy stated on the Shipping and Delivery page.

Shipping options, fees, and estimated delivery times appear during checkout and may vary depending on the city, country, and available shipping provider.

After the order is handed over to the shipping provider, delivery time may be affected by factors beyond Manuka Home’s control, such as shipping workload, official holidays, weather conditions, or operational circumstances.

Returns and Exchanges

Return and exchange requests are subject to the policy stated on the Return and Exchange Policy page.

Due to the nature of Manuka honey and food products, opened or used products cannot be returned or exchanged, unless the case is reviewed and approved by the customer service team according to the store policy.

If there is damage, a missing item, or an incorrect product in your order, please contact customer service within the period stated in the Return and Exchange Policy, and include the required photos and information.

Products and Bundles

Some bundles may include multiple products, gifts, or additions depending on what is shown on the bundle page at the time of purchase.

Bundle components or supporting product availability may vary depending on stock. Any significant change affecting bundle contents will be clarified on the product page or before order completion when applicable.

Intellectual Property

All text, images, designs, logos, product names, and content on Manuka Home are owned by the store or used with permission. They may not be copied, reused, or published for commercial purposes without prior approval.

Customer Accounts and Information

Customers may be required to provide basic information to complete an order, such as name, mobile number, address, and email address when needed.

Customers are responsible for providing accurate and up-to-date information and are responsible for any delay or issue caused by incorrect details.

Customer data is handled according to Manuka Home’s Privacy Policy.

Customer Service Contact

For inquiries related to orders, products, shipping, returns, or wholesale and partnerships, you may contact us through the official contact channels listed in the store.

When contacting us about an existing order, please provide the order number and the mobile number used in the order so we can assist you faster.

Changes to These Terms

Manuka Home reserves the right to update these Terms and Conditions at any time in line with store, service, or applicable policy updates.

The updated version applies from the date it is published in the store. Continued use of the store after any update is considered acceptance of the updated Terms and Conditions.

Your Acceptance of These Terms

By using Manuka Home or placing an order, you agree to these Terms and Conditions and to the related policies, including Shipping and Delivery, Return and Exchange Policy, and Privacy Policy.

At Manuka Home, we care that your experience remains clear, refined, and reassuring from your first visit to the moment your order arrives.