Shipping and Delivery

At Manuka Home, we care that your products arrive with attention and care, in a way that preserves the quality of the experience from the moment you place your order until it reaches you.

We prepare orders carefully and make sure the products are packed appropriately, especially Manuka honey products and luxury bundles, so you receive an experience worthy of what you have chosen for yourself and those you love.

Delivery Areas

We offer shipping within the Kingdom of Saudi Arabia, and additional shipping options may be available for selected countries depending on the shipping providers available at the time of ordering.

During checkout, the available shipping options will appear based on the city or country you select, along with the shipping cost and estimated delivery time when available on the checkout page.

Order Processing Time

Orders are usually prepared within an estimated period of one business day after payment confirmation.

Processing time may vary during peak seasons, promotional periods, official holidays, or periods of high order volume. However, we always aim to prepare your order as quickly as possible and with the care it deserves.

Estimated Delivery Time

Delivery time may vary depending on the city and the selected shipping provider.

For major cities, delivery usually takes 2 to 3 business days.

For other cities or remote areas, delivery may take longer depending on the shipping provider’s coverage.

Please note that delivery times are estimates and may be affected by factors beyond the store’s control, such as shipping provider workload, weather conditions, official holidays, or operational circumstances.

Shipping Fees

Shipping fees are shown clearly before checkout, based on your city and the available shipping option.

Free shipping may be offered for selected orders, bundles, or special promotions when available at the time of purchase.

Order Tracking

After your order is handed over to the shipping provider, tracking details will be provided when available, allowing you to follow the shipment until it reaches you.

Please make sure your mobile number and address are entered correctly at checkout, as incorrect details may cause delivery delays.

Packaging and Product Care

At Manuka Home, we care about careful packaging, especially for honey jars, bundles, and products that may be fragile or affected during shipping.

We aim for your products to arrive in good condition and for the delivery experience to reflect the elegance of the brand and the quality of your choice.

If There Is an Issue with the Shipment

If your shipment arrives with visible damage to the outer packaging or product, please contact us through our customer service number +966508463077 within one to two days of receiving the shipment, and include clear photos of the package and product.

This helps us review the case with the shipping provider and take the appropriate action according to the store policy.

Shipping Delays

Delays may occur after the order has been handed over to the shipping provider, due to circumstances outside Manuka Home’s control. In such cases, we will do our best to assist you in following up on the shipment and clarifying its status through the tracking number or the appropriate support channel.

Important Note

Please make sure your address and mobile number are entered correctly before placing the order. If delivery cannot be completed due to incorrect details or lack of response from the recipient, the shipment may be returned or rescheduled according to the shipping provider’s policy.

A Delivery Experience Worthy of Your Choice

At Manuka Home, your experience does not end when you choose the product. We care that the order journey is clear, the packaging is elegant, and the delivery experience suits a premium Manuka honey experience from start to finish.