Privacy Policy

At Manuka Home, we respect your privacy and care about protecting your data when you visit the store, use its services, or place an order.

This policy explains the types of data that may be collected, how it may be used, and how we aim to handle it in a way that protects your privacy and makes your shopping experience clearer and safer.

Data We May Collect

When using Manuka Home, we may collect certain information required to provide our services and complete orders, such as:

Name.

Mobile number.

Email address when needed.

Delivery address.

Order details and purchased products.

Payment-related information through approved payment service providers, without storing full bank card details in the store.

Messages or information you send to us when contacting customer service or requesting support.

We may also collect certain technical data automatically, such as device type, browser type, visited pages, and general usage data, in order to improve the store experience and measure performance.

How We Use Your Data

We use the information you provide for purposes related to providing our services and improving your experience, such as:

Completing and processing orders.

Preparing shipping and delivery.

Contacting you regarding your order or shipment.

Responding to inquiries and customer service requests.

Handling return or exchange requests when needed.

Improving the store experience, products, and services.

Sending updates or marketing offers when consent is available or according to the options provided in the store.

Following up on wholesale and partnership requests submitted through the dedicated form.

Sharing Data with Third Parties

We may share some of your information with parties necessary to complete the service, such as:

Shipping and delivery providers.

Electronic payment service providers.

Messaging or notification service providers related to orders.

Technical service providers that help us operate and improve the store.

We aim to ensure that such data is used only for the required purpose, such as delivering an order, completing payment, or providing customer service.

Payment Data

Payments are processed through approved payment service providers. Manuka Home does not store full bank card details inside the store.

Different payment options may appear depending on the services available at the time of purchase, and payment transactions are subject to the terms and policies of the payment service provider used.

Cookies and Tracking Technologies

The store may use cookies or similar technologies to improve browsing experience, remember certain preferences, analyze store performance, and measure the effectiveness of marketing campaigns.

You can control cookie settings through your browser settings. Please note that disabling some cookies may affect certain store functions.

Data Protection

We aim to take appropriate measures to protect your data from unauthorized access or improper use, using technical systems and services that support a secure shopping experience.

However, data transmission over the internet cannot always be guaranteed completely. We recommend that you do not share sensitive information outside the official store channels.

Data Retention

We may retain your data for the period necessary to complete orders, provide customer service, process returns or exchanges, meet accounting or operational requirements, and improve the store experience.

When certain data is no longer needed, it will be handled according to applicable operational policies and relevant requirements.

Your Rights Regarding Your Data

You may contact us if you wish to:

Ask about the data registered with us.

Update your contact or address details.

Request to stop marketing messages if they are enabled.

Request assistance regarding any privacy-related inquiry.

We will review your request and handle it according to the store policy and relevant requirements.

Marketing Messages

We may send messages or marketing offers through available channels if you have agreed to receive them or if they are related to your store experience.

You can unsubscribe or request to stop marketing messages through the options available in the message or by contacting us.

External Links

Manuka Home may include external links, such as UMF membership verification links, forms, or reference pages.

When you visit an external website, that website’s own privacy policy applies to your use of it. We recommend reviewing external privacy policies when needed.

Children’s Privacy

We do not knowingly request data from children. Purchases or data entry in the store should be completed by an adult or under the supervision of a guardian.

Please also note that honey should not be given to children under one year of age.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time in line with store, service, or related requirement updates.

The updated version applies from the date it is published in the store. We recommend reviewing this page from time to time to stay informed of any updates.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you may contact us through the official contact channels listed in the store.

At Manuka Home, we care that your experience remains clear, safe, and refined, and that your data is handled with care and respect.