Frequently Asked Questions
- Is it natural and original honey?
Yes, the honey is organic, natural and completely pure.
- What is the order method?
After selecting products from the store, you can view them in your cart (top left of the screen). Click on the cart and then complete the required information.
- Is the honey well packaged?
The honey is professionally packaged in luxurious boxes that help protect the box from any damage.
- How long does it take to deliver an order?
1- Within Saudi Arabia: orders are prepared in about 1 working day and reach major cities within 2-3 working days. Shipping fees are shown at checkout based on your city and shipping option, and shipping is free on some orders and bundles.
2- Outside Saudi Arabia: shipping is available to some countries depending on the carriers; available countries and fees are shown at checkout.
- Do you provide COD service?
Yes, cash on delivery is available for an additional fee shown at checkout.
- Is there international shipping to foreign countries?
Yes, shipping is available to some countries depending on the carriers. You can check availability for your country at checkout.
- Is Manuka honey suitable for diabetics?
We apologize for our inability to provide health advice and advise you to consult your doctor.
- Is Manuka honey suitable for children?
Yes, suitable for children over 12 months.
- How long can I keep honey?
As indicated on the box: 5 years. Best stored below 25°C.
- How can I pay?
Several payment methods are available: Mada, Visa, Apple Pay, STC Pay, Tabby, Tamara, or cash on delivery (additional fees apply).
- I want to return or exchange the order?
You can view the return and exchange policy.
- Did the product arrive damaged or defective?
You can contact customer service to follow up via WhatsApp number 0508463077
We inform our customers that all shipments will be delivered to the address stated in the order.
To facilitate the delivery process, please make sure to write the information: Name - City - District Name - Street Name (or nearest landmark) - Mobile Number correctly.